ThesisThemes.com Community Support

1. 

   mzimm
   

   junior member
   Joined: Feb '10
   Posts: 7

   We purchased Easy Thesis and we cannot seem to get our site to look like the demo site. Here is our blog url http://www.soundmachinesdirect.com/sleep-blog/

   when we follow the instructions which mention to change to a 2 column site at 583 X 310. We have those settings and it doesnt seem to change the way easy thesis appears.

   Is there some other settings we need to change for my site to look like the demo?

   Also the social media box is small and left justfied and no settings seem to change it. Where do I change this?

   Thanks for your help.

   Posted 1 month ago #
2. 

   Mark Hodder
   

   senior admin
   Joined: Aug '09
   Posts: 282

   That's not a 2 column setting it's 3 by the looks of things. Make sure you clear your wp-cache if you are using that plugin.

   Posted 1 month ago #
3. 

   mzimm
   

   junior member
   Joined: Feb '10
   Posts: 7

   I'm not using the wp-cache plugin at this time. I do have the settings set to 2 column but when I change the settings in thesis design it doesnt seem to change the site.

   What would cause the site to display as 3 column when it is in fact set to 2 column?

   Do you have a guide available with all of the settings you demo site is setup with?

   Posted 1 month ago #
4. 

   Mark Hodder
   

   senior admin
   Joined: Aug '09
   Posts: 282

   The demo site is basically just the default Thesis settings with the couple changes mentioned in the readme file. Submit your details via this form and I will login to see if I can see the issue: http://thesisthemes.com/skin-install-service/

   Posted 1 month ago #
5. 

   mzimm
   

   junior member
   Joined: Feb '10
   Posts: 7

   Thanks Mark,

   I posted my details via the forum. Please let me know what you find.

   I would be glad to pay a fee if you can make this skin look like the demo site.

   Also had trouble with the plug in in the featured area - it won't work correctly. Would just like it to do a slide show with only the images I put in the DCIMAGES folder I created in the wordpress directory.

   Thanks again.

   Posted 1 month ago #
6. 

   Mark Hodder
   

   senior admin
   Joined: Aug '09
   Posts: 282

   Hi Mike I logged in but I'm not sure what is wrong, everything looks good but your Thesis install definitely isn't working correctly with or without the skin. I suggest you post your problem at the diythemes.com forum to see if they can help you.

   I renamed your custom folder to custom-sample so that the skin files are not effecting Thesis at all - when you get the columns working correctly just rename the folder back to custom and you should have your skin up and running again.

   Posted 1 month ago #
7. 

   mzimm
   

   junior member
   Joined: Feb '10
   Posts: 7

   Thanks for looking into this. Do you have a service that would remove everything and re-install WP and Thesis and your skin?

   I probably messed something up during the install.

   I can send you the login info for thesis so you can download the version I paid for. If so what would the fee be for this service?

   Thanks

   Mike

   Posted 1 month ago #
8. 

   Mark Hodder
   

   senior admin
   Joined: Aug '09
   Posts: 282

   You can purchase a personal support ticket from your account and I can do that for you. I can't guarantee that it will work as I've never seen an issue quite like yours - but I'll certainly do my best.

   Posted 1 month ago #
9. 

   mzimm
   

   junior member
   Joined: Feb '10
   Posts: 7

   Mark,

   I've purchased the support ticket. Please let me know if you need any additional info. Hopefully a clean install will fix this.

   My only thought is maybe I could have set some of the folder permissions incorrectly...

   Posted 1 month ago #
10. 

    mzimm
    

    junior member
    Joined: Feb '10
    Posts: 7

    Mark,

    One thing I should mention. When we first installed the easy thesis skin there was an error message (see below). I searched the support posts and it seemed the solution was to comment out the line item of the error.

    here is the error:

    Warning: require_once(style_switcher.php) [function.require-once]: failed to open stream: No such file or directory in custom_functions.php on line (cant remember what line number it was, but if you look in the file it is commented out)

    Posted 4 weeks ago #
11. 

    Mark Hodder
    

    senior admin
    Joined: Aug '09
    Posts: 282

    Thanks Mike I'm in the process of doing your fresh install now, let's hope it fixes things up for you!

    Posted 4 weeks ago #
12. 

    Mark Hodder
    

    senior admin
    Joined: Aug '09
    Posts: 282

    Hi everyone, it was found that Mikes site is running on a Windows / IIS server instead of Linux. If you experience similar issues to the above, please contact your host and ask them to set the layout.css to read/write for everyone and that should fix your problem.

    Posted 3 weeks ago #

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